Take-away for participants of the BOSCH Sales & Marketing Kick-off (PDF Download)
There are 7 clear signals in a person's facial expression that signal that they have an objection. This allows you to identify objections even when they are not being expressed verbally. If you are aware of them, you can better recognize resistance and objections even under stress and thus take them into account at an early stage.
I also offer online and offline trainings & coachings for English speaking teams. Please contact me for details.